By default, a volunteer will get a swap request email provided they meet the following criteria:
- They have swap requests turned on in their volunteer profile
- They are qualified for the job/subdivision
- If titles are turned on, they have the same title as the swap requested person
- If they have the "schedule ONLY at these times" box checked, the shift is listed in their preferred shifts (you can bypass this using the steps in this article)
- They are not already scheduled for that shift
- They have an unavailable dates/times listed
Swap request emails will still go out, even if:
- A volunteer is already placed in another shift that week
- A volunteer's serving frequency has been met