Setup
Jobs and Subdivisions
- How can I add subdivisions without deleting positions from the current schedule?
- How can I remove subdivisions without deleting positions from the current schedule?
- How do I set up my Jobs?
- Keep assignments in particular jobs private
- Create Job Folders to stay organized
- Change the order in which jobs appear on schedules
Families
- How can I enter an unavailable time for an entire family at one time?
- Can I CC parents for minor volunteers?
- How do I ensure that a family is always scheduled together?
- How do I ensure that family members are not scheduled at different times on the same weekend?
- Making sure one parent or family member is not scheduled when another one is scheduled
- Allow some families to be split up in jobs that are marked to have families always scheduled together
Volunteers
- Is it possible to enter two or more email addresses for a volunteer?
- What are Locations and how do I use them?
- How do I import my volunteers from a spreadsheet?
- Edit Multiple Volunteers
- How can I schedule groups in VSP?
- Edit a large group of volunteers at the same time
Custom Fields
- Storing data not tracked in VSP's common fields
- How can I create custom fields for my database?
- Track volunteer information that doesn't fit into a preformatted field
- Target volunteers based on custom information
- Report on custom information
- Allowing volunteers to view and update custom fields
VSP Trial
- I purchased a new subscription and all of my trial data is gone, how can I get it back?
- What version is the VSP trial?
- Can I save the trial data so I do not have to do the set up steps again?
- Do I need to finish the 15 day trial before I purchase? What if the trial ends and I am not ready to purchase?
- How do I get started with VSP as quickly as possible?
Licensing and Installation
- How do I install VSP on an additional computer?
- How can I see which computers have VSP installed for my subscription and uninstall an installation if necessary?
- VSP System Requirements
- What do I do if my Activation or Evaluation code is not working?
- I’m having trouble installing the update. What should I do?
- Does it count as two computers if one person has the program installed in two locations?
Billing and Account
- What does unlimited tech support include?
- How does billing for text messaging work?
- Can I have set up a separate contact for billing? What are they able to access?
- Can I add more volunteers, installations, or upgrade later?
- What is my administrator password? How can I change it?
- How do I print an invoice?
Database Questions
- How do I backup my database?
- How do I configure VSP to work with a firewall or proxy sever?
- I keep getting the error message "Empty response from server." How do I solve this?
- What steps are taken to ensure that our data (volunteer names, addresses, phone numbers) remains secure?
- Can we install VSP on a server and then access the program from multiple clients? Can we use terminal shifts (e.g. Remote Desktop or VNC)?
- What options do I have to fix a mistake I made in my database or schedules?