Online Documentation
Categories
Setup
Jobs and Subdivisions
- How can I add subdivisions without deleting positions from the current schedule?
- How can I remove subdivisions without deleting positions from the current schedule?
- How do I set up my Jobs?
- Keep assignments in particular jobs private
- Create Job Folders to stay organized
- Change the order in which jobs appear on schedules
Families
- How can I enter an unavailable time for an entire family at one time?
- Can I CC parents for minor volunteers?
- How do I ensure that a family is always scheduled together?
- How do I ensure that family members are not scheduled at different times on the same weekend?
- Making sure one parent or family member is not scheduled when another one is scheduled
- Allow some families to be split up in jobs that are marked to have families always scheduled together
VSP Trial
- I purchased a new subscription and all of my trial data is gone, how can I get it back?
- What version is the VSP trial?
- Can I save the trial data so I do not have to do the set up steps again?
- Do I need to finish the 15 day trial before I purchase? What if the trial ends and I am not ready to purchase?
- How do I get started with VSP as quickly as possible?
Licensing and Installation
- How do I install VSP on an additional computer?
- How can I see which computers have VSP installed for my subscription and uninstall an installation if necessary?
- VSP System Requirements
- What do I do if my Activation or Evaluation code is not working?
- I’m having trouble installing the update. What should I do?
- Does it count as two computers if one person has the program installed in two locations?
Billing and Account
- What does unlimited tech support include?
- How does billing for text messaging work?
- Can I have set up a separate contact for billing? What are they able to access?
- Can I add more volunteers, installations, or upgrade later?
- What is my administrator password? How can I change it?
- How do I print an invoice?
Database Questions
- How do I backup my database?
- How do I configure VSP to work with a firewall or proxy sever?
- I keep getting the error message "Empty response from server." How do I solve this?
- What steps are taken to ensure that our data (volunteer names, addresses, phone numbers) remains secure?
- Can we install VSP on a server and then access the program from multiple clients? Can we use terminal shifts (e.g. Remote Desktop or VNC)?
- What options do I have to fix a mistake I made in my database or schedules?
Scheduling
Creating and Editing Schedules
- I am getting a notification that I can't make a schedule Live because of overlapping dates. How do I fix this?
- How do I print a schedule?
- How do I rerun a schedule, or delete an old schedule and then make a new one?
- How can I change the location or job requirements for a particular shift once the schedule has already been generated?
- How can I see the total number of hours each volunteer is scheduled?
- How do I save a schedule and post it so my volunteers can see it in the Web Terminal?
Auto-scheduler
- A volunteer was scheduled at a shift that is not one of his preferences! What is going on?
- How do I use the auto scheduler?
- After running the auto-scheduler, the distribution seems uneven. Why is that and how do I fix it?
- How do I schedule just one shift, or one job?
- Undo the auto-scheduler to easily adapt to changes
- Can the auto-scheduler prioritize certain jobs to make sure they are filled first?
Web Terminal
Enrollments
- How do my volunteers enroll online?
- How can I set up the enrollment form to just capture assignments?
- Post an Enrollment Form on Your Organization's Website
- Volunteers can choose their shifts when they enroll
- How can I use Enrollment Forms to allow existing volunteers to update their profile and sign up for shifts?
- Get new volunteers involved with VSP Enrollment forms
Schedules and Rosters on the Web Terminal
- How do I post another schedule to the Web Terminal?
- How do I post a roster to the Web Terminal?
- How can I make sure volunteers only see schedules that relate to jobs in which they are qualified to serve?
- What is the difference between a Live schedule and a Live Schedule Post?
- Exclude certain volunteers' information from rosters and schedules.
- Only show volunteers the schedules for a certain job in the Full Schedules tab
Subs, Swaps, and Trading
- How do I undo a sub request?
- How can I keep certain volunteers from receiving Sub request emails?
- Send "Swap Request" emails when flagging a swap on the schedule inside of VSP
- Turn off Swap Request emails for specific volunteers
- Limit swap request emails sent to volunteers
- Cancel Assignment vs. Swap Request
Web Forms
- What are Web Forms? How can I see all the changes made online by volunteers?
- How can I set up my Web Forms to process automatically?
- Export web forms for archiving purposes
- Reply to volunteers when they submit forms online
- Notify others about important Web Forms
- How do I turn on email notifications for pending Web Forms?
Usernames and Passwords
- How are volunteers assigned their Web Terminal usernames and passwords?
- How can I retrieve login information should a volunteer lose it?
- How do my volunteers receive their usernames and passwords?
- Send Web Terminal login information only to new volunteers
- Find and edit volunteer usernames and passwords
- I changed my password, but I still cannot log on to VSP.
Web Terminal
- How can I create a custom token?
- How can I see what the Web Terminal looks like from the volunteers' point of view?
- How do I control what the volunteers have access to when logged in to the Web Terminal?
- What do I need to do in order for the changes I made in inside VSP to appear in the Web Terminal online?
- How do I use the Shift Plan?
- Easily integrate VSP with your organization's website.
Communication
Automatic Reminders
- How do I turn on automatic email reminders?
- How can I block automatic reminders for certain jobs or volunteers?
- How can I set up the Web Terminal so volunteers can manage their auto reminder settings?
- Update the "From" address used for automatic emails
- Set up automatic emails to notify volunteers of open positions in the coming week
- Change when automatic text reminders are sent
Text Messaging
- How do I turn on automatic SMS reminders?
- Is there a fee for SMS reminders?
- Send text message reminders to volunteers who specifically request to receive them
- Send a blast text message to a group of volunteers!
- Text volunteers their scheduled dates
- Open SMS account for sending text messages to volunteers
Announcements
- When sending email reminders, some volunteers are receiving emails even if they are not scheduled in the specified date range. Why is this?
- When certain volunteers reply to my emails, their reply is bounced back to them! What is going on?
- How can I send an email to all of my volunteers?
- How do I send a reminder to just volunteers who are scheduled for the coming week?
- How do I send an email to the volunteers in just one job?
- How do I see what an email will look like when the volunteers receive it?